HomeLyncs Services Pvt Ltd is actively involved in offering excellent home services. Via www.homelyncs.com, HomeLyncs enables users to book services like home cleaning, pest control, and painting solutions. This Policy details our methods related to the collection, storage, usage, processing, and disclosure of personal information that you've consented to share with us while accessing, using, or otherwise engaging with our website located at https://www.homelyncs.com/, that HomeLyncs extends to you on or through the Platform (commonly referred to as the "Services").
At HomeLyncs, safeguarding your personal data and ensuring your privacy are our top priorities. In order to offer you Services or Professional Services, we need to gather and process some data about you. This Policy illustrates how we handle and use your personal data.
By utilizing the Services, you acknowledge that you have gone through and consent to be bound by this Policy and agree to the processing actions detailed in this Policy. Kindly refer to Section 1 to comprehend how the terms of this Policy apply to you.
(a) The applicability of this Policy
This Policy is pertinent to individuals who use or access the Services or otherwise benefit from the Professional Services. To avoid confusion, when we refer to "you" across this Policy, we mean an end-user utilizing the Platform.
By engaging with the Platform, you give your consent to the collection, storage, use, and disclosure of your personal information as depicted and gathered by us in consonance with this Policy.
(b) Review and Updates
We frequently examine and revise our Privacy Policy, and we advise you to periodically review this Policy. It is crucial that the personal data we maintain about you is precise and up-to-date. Do let us know if there are any changes in your personal data while you're associated with us.
(a) We gather various kinds of personal data about you. This comprises, but isn't restricted to:
(i) Contact Info, such as your postal or home address, location info, email addresses, and phone numbers.
(ii) Identification and Profile Info, such as your name, username or similar identifiers, photographs, and gender.
(iii) Marketing and Communication Info, such as your address, email address, info posted in service requests, offers, wants, feedback, comments, photos and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences for receiving marketing communications from us and our third parties, and your communication preferences. We also gather your chat and call records when you converse with service professionals via the Platform.
(iv) Technical Info, which entails your IP address, browser type, internet service provider, details of the operating system, access time, page views, device ID, device type, frequency of visiting our website and usage of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices you use to access the Platform.
(v) Usage Data, which incorporates information about how you use the Services and Professional Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile app, and page views.
(b) We also collect, use, and share aggregated data, such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as this does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.
(c) What happens if I refuse to provide my personal data?
If we are required to collect personal data by law, or under the conditions of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for instance, to provide you with the Services). In this situation, we might need to cancel or limit your access to the Services.
We implement various methods to collect personal data from and about you, which includes:
(a) Direct Interactions. You furnish us your personal data when you engage with us. This includes personal data you provide when you:
(i) establish an account or profile with us;
(ii) utilize our Services or execute other activities associated with the Services;
(iii) partake in a promotion, user poll, or online surveys;
(iv) ask for delivery of marketing communications; or
(v) report an issue with the Platform and/or our Services, provide feedback, or get in touch with us.
(b) Automated technologies or Interactions. Each occasion you access the Platform or use the Services, we automatically gather Technical Data pertaining to your equipment, browsing conduct and patterns. We obtain this personal data through cookies, web beacons, pixel tags, server logs, and other corresponding technologies. We may also obtain Technical Data about you if you access other websites or apps that utilize our cookies.
(c) Publicly available sources or third parties. We will procure personal data about you from various third parties:
(i) Technical data garnered from analytics providers such as Facebook and ad networks;
(ii) Identification and profile-linked Data and Contact Data obtained from service professionals, publicly accessible sources, etc.;
(iii) Personal data about you from our affiliated entities.
(a) We will only utilize your personal data when the legal system permits us to. Most often, we use your personal data where it's necessary to provide you with the Services, make available to you the Professional Services, or when we need to comply with a legal obligation. We use your personal data for the below-listed purposes:
(i) to authenticate your identity to register you as a user and create your user account with us on the Platform;
(ii) to offer the Services to you;
(iii) to facilitate the provision of Professional Services to you;
(iv) to monitor trends and customize your experience;
(v) to enhance our Services' functionality based on the information and feedback we receive from you;
(vi) to elevate our customer service to efficiently respond to your Service requests and support needs;
(vii) to dispatch regular notifications to manage our relationship with you, including notifying you of changes to the Services, sending you information and updates related to the Services you have availed of, and to receive occasional company news and updates linked to us or the Services;
(viii) to aid in the facilitation of the Professional Services made available to you, including sending you information and updates about the Professional Services you have availed;
(ix) to market and promote the Services to you;
(x) to fulfill legal obligations;
(xi) to administer and safeguard our business and the Services, including troubleshooting, data analysis, system testing, and carrying out internal operations;
(xii) to improve our business and delivery models;
(xiii) to fulfill our obligations that arise out of the agreement we are about to enter or have entered with you;
(xiv) to enforce our Terms; and
(xv) to respond to court orders, establish or exercise our legal rights, or defend against legal claims.
(b) You acknowledge and agree that by using our Services and creating an account with us on the Platform, you authorize us, our service professionals, associate partners, and affiliates to connect with you via email, phone, or other ways. This is to offer the Services to you and ensure you are aware of all the features of the Services and for related purposes.
(c) You understand and agree that all information relating to you, whether provided by you directly to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be gathered, compiled, and shared by us in order to deliver the Services to you. This may consist of, but not be limited to, service professionals who provide or wish to offer you Professional Services, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities in the HomeLyncs group in connection with the above-stated purposes.
(d) You concur and acknowledge that we may share data without your approval when it is mandated by law or by any court or government agency or authority to reveal such info. Such disclosures are done in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any relevant laws and regulations.
(a) Cookies are tiny files that a website or its service provider transfers onto your device's hard drive through your web browser (only if you allow it to). This enables the websites or service providers' systems to recognize your browser and capture and retain certain information.
(b) We utilize cookies to assist us in distinguishing you from other users of the Platform, understand and save your preferences for future visits, keep tabs on advertisements and collate aggregate data about site traffic and site interaction so that we can provide you with a smoother user experience. We may liaise with third-party service providers to help us get a better understanding of our site visitors. These service providers are forbidden from using the information compiled on our behalf, except to aid us in enhancing and growing our business.
(c) Furthermore, you might come across cookies or other akin devices on certain pages of the Platform that are placed by third parties. We do not exercise control over the utilization of cookies by third parties. If you send us personal correspondence, such as emails, or if other users or third parties send us correspondence about your activities or postings on the Platform, we might gather such info within a file specific to you.
Opting-out of Marketing and Promotional Communications: When we transmit to you marketing and promotional content through email, we strive to grant you the capability to opt-out of such communications by adhering to the opt-out guidelines provided in such emails. You acknowledge and understand that it may take us up to 10 (Ten) business days to implement your opt-out request. Please note that we may continue to send you emails about your user account or any Services you have sought or received from us.
We put into action suitable security measures and privacy-protective features on our Platform which encompass encryption, password protection, call masking, and physical security measures to shield your personal data from unsanctioned access and disclosure, and comply with standards set by applicable law.
In certain circumstances, we might aggregate your personal data (so it can no longer be linked to you) for research or statistical purposes, in which case we might indefinitely use this information without any further notice to you.
You comprehend that in the event we undergo a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal data might be among the assets transferred.
We encourage you to post content on our Platform, including your comments, feedback, images, or any other information that you wish to be accessible on our Platform. Please be aware that such content will be visible to all visitors to our Platform and may become public.
We are unable to prevent such information from being employed in a manner that contravenes this Policy, applicative laws, or your personal privacy, and we disclaim all liability (express or implied) in this regard. Furthermore, you agree to comply with all applicable laws in relation to the content uploaded or otherwise shared by you on our Platform. You understand and acknowledge that you will be solely liable for any information published by you on our Platform that infringes applicable laws.
(a) We might sporadically update this Policy. If we make changes to this Policy, we will post the revised policy on the Platform or share it with you via other means, such as email. As permitted under applicable law, by utilizing our Platform post such notice, you agree to the updates made to this Policy.
(b) We suggest you to periodically review this Policy for the latest info on our privacy practices.
If you have any queries about this Policy, the way we process or handle your personal data, or otherwise, you may contact us, with your inquiries, grievances, feedback, and comments at info@homelyncs.com